IT Triage and Troubleshooting
Rapid incident response, root-cause analysis, and stable recovery plans for business-critical systems.
garan.cloud
building intelligent systems. simplifying what matters.
Hands-on IT consultancy for triage, troubleshooting, systems documentation, advisory, ITSM integration, and production-ready AI services using OpenAI, Anthropic, vLLM, Ollama, OpenWebUI, Docker, Cloudflare, Microsoft 365, and endpoint platforms.
services
Practical support across operations, platforms, and intelligence.
Documentation and Advisory
Clear system documentation, process maps, and technology advice to improve resilience and handover quality.
ITSM and Service Integration
Service desk design, workflow automation, and integration across platforms like SysAid and Microsoft 365.
AI Platform Engineering
Custom AI assistants and internal tools using OpenAI, Anthropic, local LLM stacks, and secure enterprise patterns.
selected work
Recent outcomes for support teams and IT operations
Service Desk Implementation
Overhauled ITSM for a 400-user organisation with SysAid, custom workflows, self-service, and SysAid AI.
Veeva Vault AI Workflow
Built an OpenAI assistant continuously updated from SOP/WI document changes with source-cited answers.
Datacentre and Cloud Migration
Migrated infrastructure from physical servers to VxRail vSphere and then onward into Azure Local environments.
contact
Let us build what your team needs next.
Tell me what is slowing your team down and I will map a practical path forward.